{"id":3074,"date":"2016-07-31T07:59:38","date_gmt":"2016-07-31T14:59:38","guid":{"rendered":"http:\/\/kmtechblog.com\/?p=3074"},"modified":"2016-07-31T07:59:38","modified_gmt":"2016-07-31T14:59:38","slug":"att-has-best-wireless-customer-care-in-the-u-s-study","status":"publish","type":"post","link":"https:\/\/kmtech.blog\/?p=3074","title":{"rendered":"AT&#038;T has best wireless customer care in the U.S. \u2013 Study"},"content":{"rendered":"<article id=\"content\" class=\"content\">\n<div class=\"article-body\">\n<p>AT&amp;T didn\u2019t have to give out free pizzas to win a recent customer care award. The carrier received the top accolades in the J.D. Power 2016 Full Service Wireless Customer Care Study Volume 2, which was published earlier this week.<\/p>\n<p><!--more--><\/p>\n<p>\u201cMore than half (53%) of full-service customers had a walk-in service contact, compared with 49% over the previous six-month period, while 42% had an ARS, then CSR contact, compared with 43% in the previous six months,\u201d J.D. Power explained.<\/p>\n<p>AT&amp;T beat T-Mobile by 5 points with a score of 820 on a 1,000 point square. The industry average fell in at 804, followed by Verizon with a score of 797 and Sprint with a score of 750, by far the lowest ranked carrier in the U.S. for customer care.<\/p>\n<p>J.D. Power said AT&amp;T performed \u201cparticularly well in the walk-in and online channels, and performs above the full-service average in all four service channels.\u201d<\/p>\n<div class=\"infinite-scroll-metadata\"><\/div>\n<div class=\"sourcevia-wrapper\">\n<div class=\"sourcevia fCaps fLS0\"><span class=\"label fLS1\">SOURCE<\/span> <a href=\"http:\/\/www.jdpower.com\/press-releases\/jd-power-2016-wireless-customer-care-studies-volume-2\" target=\"_blank\" rel=\"noopener\">J.D. POWER<\/a><\/div>\n<\/div>\n<\/div>\n<\/article>\n<p>&nbsp;<\/p>\n<div id=\"article-end\"><\/div>\n<div data-ns=\"native\" data-sharethrough=\"uhbyRHYr2SbpaYdPTiPSCfsH\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>AT&amp;T didn\u2019t have to give out free pizzas to win a recent customer care award. The carrier received the top accolades in the J.D. Power 2016 Full Service Wireless Customer Care Study Volume 2, which was published earlier this week.<\/p>\n","protected":false},"author":3,"featured_media":2600,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[20],"tags":[],"class_list":["post-3074","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-mobile","et-has-post-format-content","et_post_format-et-post-format-standard"],"_links":{"self":[{"href":"https:\/\/kmtech.blog\/index.php?rest_route=\/wp\/v2\/posts\/3074","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kmtech.blog\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/kmtech.blog\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/kmtech.blog\/index.php?rest_route=\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/kmtech.blog\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=3074"}],"version-history":[{"count":0,"href":"https:\/\/kmtech.blog\/index.php?rest_route=\/wp\/v2\/posts\/3074\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/kmtech.blog\/index.php?rest_route=\/"}],"wp:attachment":[{"href":"https:\/\/kmtech.blog\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=3074"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/kmtech.blog\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=3074"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/kmtech.blog\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=3074"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}